Terms & Conditions

TERMS OF SERVICE

Please read carefully. If you book dates with me, you agree to these terms, which are standard to our industry.

• A nonrefundable deposit is required to confirm a booking. All prices will be quoted in New Zealand Dollars (NZD)
• A deposit invoice will be issued and can be paid by www.Wise.com, Paypal, or by direct credit to my bank account. Details are included in my invoice. Please included transaction fees. If using Paypal or a credit card, please include the 4 percent transaction fee these companies charge. (If paying with this method, a single payment is cheaper.) If making an international wire transfer, please include the $27 NZD incoming bank fee. No transaction fees are necessary for direct deposit from a New Zealand account, cash. www.Wise.com has the cheapest fees at only$ 6 per $1,000 and the best exchange rates on foreign currency.
• Fishing dates specified in the deposit invoice will be held for seven days from the invoice date.
• Deposits will be a minimum of 50% of the estimated total guiding fee. The balance of 50% is due prior to the departure date. If clients cancel, the deposit can be applied to another date.
•  any additional costs incurred due the day the trip finishes.
• Clients accept responsibility for paying for any equipment they damage or lose when the trip is finished.
• Preferred methods of payment are: cash, www.Wise.com, Visa, Mastercard, Paypal, internet banking or bank transfer.
• Foreign personal cheques are not accepted. New Zealand banks no longer accept cheques from anyone.
• Travel insurance is highly recommended. Ask your travel or insurance agent to go over coverage and deductibles. Earthquakes in November of 2016 and the pandemic remind us of the relevance of this point. 
• Late cancellations are a significant burden for any small business. This is especially true with fly-fishing travel companies. In case of client cancellations, the deposit is forfeited unless the client finds a replacement angler.
• Once a deposit is made, cancellations less than thirty days before the trip begins result in the client owing full payment unless the date can be filled.
• In some cases, Mataura Valley Trout Safaris will honour deposits towards another trip within a calendar year. I honoured deposits on COVID-related cancellations two years later. 
• Late payments may incur reasonable billing, interest and collection fees as well as an Irish Tinker’s curse.
• Mataura Valley Trout Safaris reserves the right to update billings when the itinerary changes, ie, going from days with shorter to longer drives.
• Mataura Valley Trout Safaris Fly Fishing has an excellent safety record, is fully insured, and is certified for emergency first aid. However, we cannot be responsible for customers’ property. By placing a deposit, you agree to release us from all liability for loss or damage to your property, previous lifestyle or marriage. You also agree to release our staff from responsibility of personal injury resulting from the failure by you or your group to follow our advice.
• I offer a 5 percent discount for full payment upfront two months in advance. Just mention it when paying.